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I have purchased a game but it is still showing the Buy Now button to access the game
I have purchased a game but it is still showing the Buy Now button to access the game

I have purchased a game but I still can't see the video or video preview for the game

Updated over a week ago

After purchasing the game and you've received a receipt of your payment by email (this will confirm your payment was successful) you will be automatically re-directed back to the game page to show the upcoming or on-demand video for you to watch. However, on a rare occasion the screen is showing the Buy Now button, don't panic, please just refresh the browser by clicking on the refresh icon on your browser (or F5 on a Windows Computer or Command+R on a Mac Computer).

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